Q: How can I view the status of my order?
A: Go to the Service, Account History page.  This page lists all your orders.  Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Characteristics of handmade / hand-painted products.
A: Each piece is hand-painted by the artist making an original one of a kind product. Due to its handmade nature, there are no two 100% look the same.  This is what makes a handmade product unique and one-of-a-kind.

Q: What is Origami?
Origami – is the art of paper folding, which closely associated with Japanese culture. Each of the items in the series of Origami products in our shop is 100% original, created by hand.  Every piece of origami is handmade using the traditional Japanese paper, known as Yuzen Chiyogami Washi.

Q: What is Cloisonné?
A: Cloisonné art form is more than 600 years old and is one of the most famous crafts of Beijing.  Historians believe the techniques reached China through Central Asian missionaries around the 14th century.  The Chinese quickly made Cloisonné enameling a distinctive Chinese art form.
When cloisonné was first introduced to China, bronze and enamel work were already well known and highly developed, so the flourishing of cloisonné was a natural result.  Many of the best and most characteristic examples of cloisonné date from the reign of the Jingtai Emperor (1449-1457) during the Ming Dynasty.  Pieces from this period typically make use of a special blue shade of enamel, and the Chinese word for cloisonné is consequently jin-tai-lan, or "Jingtai blue."

Q: What is Tensha?
A: The word 'Tensha' in Japanese translates to the English word 'transfer'.  The beads are made by applying a beautifully detailed decal to a base colored acrylic bead.  The transfer is then sealed and locked in with an acrylic coating, which protects the image from abrasion.   Gold foil accents are often used to enhance the decoration.  Japanese Tensha are well worth their price because each bead is hand made.